| New “Test-Only” smog check
facilities are causing traditional test and repair shops to lose
money and suffering business owners want the state to send them
more customers, who they say are being charged more than
necessary at the new facilities.
When Test-Only smog check facilities debuted in the Bay Area
in October 2003, the idea was to remove the perceived conflict
of interest between facilities that tested cars, then charged
money for the sometimes unnecessary repairs.
However, removing that conflict of interest the new
facilities charge consumers more and are taking business away
from traditional test and repair shops, who are organizing an
effort to force the state to make changes to its Test-Only
policies.
David Griffith, owner of College Plaza Shell in San Mateo,
teamed up with the California Service Station and Automobile
Repair Association, and many other shop owners in signing
petitions to lobby the state for change. In Griffith’s eyes, the
state is directing a larger percentage of cars to Test-Only
stations than originally planned.
“We’re petitioning to stop the ping-ponging, meaning telling
the legislatures ‘look you guys promised us [that] 15 percent,
or 17 percent’ [of vehicles would be directed to Test-Only
stations] ... now it’s like 80 or 90 percent,” Griffith said.
In the past year and a half, Griffith’s business
significantly declined.
“I can tell you for a fact that I was doing about five smogs
a day. I am doing maybe one, to one-and-a-half smogs average a
day ... and that’s just lost revenue,” Griffith said.
The only difference between the traditional test and repair
shops and the new Test-Only stations is that the latter is not
allowed, by law, to perform any adjustments or repairs. In
January 2003, all 8,600 smog stations in California, including
test and repair shops were mandated by law to install new
equipment that test for more pollutants and help better identify
vehicles that need repair.
Although Test-Only shops are booming quickly around the Bay
Area, the number of test and repair shops is still significantly
greater.
Some traditional smog check facility owners claim consumers
are paying more by being forced away from mechanics they trust.
The price for a regular smog check can be as low as $19.95.
Test-Only facilities charge as much as $79.95. The Bureau of
Automotive Repair directs a portion of vehicles in high-smog
areas like the Bay Area to Test-Only facilities. Consumers who
have been going to their local smog shops for the past 10 years
are being told these shops can no longer certify their cars.
“Unfortunately, the state did not educate the consumer in
advance so people are very confused. If the public were informed
and educated about the benefits of the Test-Only, they would not
come in and scream and yell and curse the manager or the state,”
said Val Bandary, manager of A-1 Test-Only Smog Center in San
Bruno.
San Bruno resident Jennifer Uniacke recently received the
Department of Motor Vehicle’s registration renewal form and
tried taking it to a dealership. The dealership sent her away
and said she had to go to a Test-Only facility.
“I wasn’t informed. I didn’t know what it was. And I still
don’t know really know a lot about it. I just know that I can’t
get my car registered unless I get it smogged,” she said.
While some complain of poor communication, the Bureau of
Automotive Repair said it had extensive outreach to both station
owners and consumers through town hall meetings, brochures and
postcards, said Patti Roberts, of the Department of Consumer
Affairs. “Getting information out to the public about Smog Check
can be a challenge, since the public usually only pays attention
to information that is useful to them at the time they receive
it.
So the public usually takes note of smog check information
during the two months after they get their biennial
registrations renewal notices. And only if their car is more
than six years old,” Roberts said.
Shop owners are still frustrated since they invested in new
equipment, only to have their business drop. “The state doesn’t
recognize we got this program [Test and Repair] started for
them. They didn’t get it started for us. We purchased equipment;
we’ve taken all the risks,” Griffith said. “There’s no risk
factor for the state. They govern us.”
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